PRIVACY

Memento For You takes special care of the data you entrust with us by using our Website.

 

The Privacy Policy sets out the legal issues around how we can use your data.

 

This policy statement relates to our privacy practices in connection with this Website and is intended to inform you about the kinds of information we may obtain about you as a visitor to our Website, how we may use that information and who we may share that information with. We are not responsible for the content or privacy practices of other websites.

 

Each time you access, browse and/or use our Website you agree to the following terms.

 

Memento For You respects your right to privacy and we are committed to complying with applicable data protection and privacy law.

 

We will only collect personal information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you, will be kept secure and confidential using appropriate technical measures and by ensuring Memento For You staff treat data very carefully.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

 

You agree that any data you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. We will only collect personal information which is necessary to process any applications, orders or registrations made by you; administer your account, provide customer services and respond to and resolve any enquiries or complaints; support product development; contact you for market research purposes; keep you up to date by post, telephone, email, and direct to your mobile handset by text, picture, video and audio message with information about us. This will of course all be subject to any marketing preferences indicated by you. It's your choice and you're in control - you can contact us at any time to update your preferences by sending an email to mementoforyou@googlemail.com with Subject Line stating CUSTOMER MARKETING

 

PREFERENCE [AND YOUR NAME].

 

WHAT IS PERSONAL INFORMATION?

 

Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at mementoforyou.co.uk we collect the following Personal Information about you:

 

Name

 

Date of Birth

 

Billing and Delivery Address

 

Telephone Number

 

Email Address*

 

Items ordered

 

*We also collect your email address when you opt in to join our newsletter.

 

If you are aged 16 or under, you must get your parent or guardian's consent to provide your personal information to our Website, otherwise you are not allowed to provide any of your personal information to us.

 

RETENTION OF DATA

 

We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with ongoing services to your Website account and to conduct our legitimate business interests or where otherwise required by law.

 

We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area. If we do this, your information will be treated to the same standards adopted in the UK.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We want you to have a great shopping experience at mementoforyou.co.uk so we use your personal information to make it easy for you to browse and place an order.

 

We may use your information in the ways below:

 

To process your order, we need to take payment details and know where to deliver your jewellery.

 

Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address.

 

Information regarding your visit to mementoforyou.co.uk including what you have browsed or bought is used to improve your experience on our website.

 

Managing your order – you’ll need an email address and password to place an order, view any past orders and edit your personal information.

 

We may also contact contact you via the below channels:

 

Phone:

 

If there is an issue with your order or we need to refund/take any further payments, we may need to call you on the phone.

If you are a winner of a competition, we will use your personal details to notify you that you have won a prize.

 

Social Media:

 

If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.

 

Email:

 

We will email you once an order has been placed to remind you of what has been ordered. A further email is sent by Memento For You to let you know your order has been dispatched. Depending on your chosen method of delivery, one of our partners

assisting in the delivery of your jewellery will send you an email with tracking information so you can see where in transit your item is.

 

We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.

 

NOTIFICATION OF CHANGES

 

If we change this Privacy Policy we will post the amended Policy on our Website so that you are always aware of how we collect, use and disclose your personal information.

 

ACCESS TO YOUR PERSONAL INFORMATION

 

You have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected. We will charge an administrative fee of £10 to provide a copy of any data held. Please write to us to request this.

 

USE OF COOKIES

 

Our website uses cookies to identify your computer and recognise you from other users to improve your experience.

 

WHAT ARE YOUR RIGHTS?

 

You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. You can make a request by email to sales@mementoforyou.co.uk

 

If you are not satisfied with the way we use your personal information, you have the right to make a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO) https://ico.org.uk/

 

Thank you for visiting mementoforyou.co.uk

 

This Privacy Policy was last updated on 31.10.2019

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