SHIPPING & RETURNS
What are your delivery charges?
Standard shipping is charged at £4.95.
Express shipping is also available for a flat rate of £9.95. Free standard shipping is available on all orders over £150.00 within the UK.
Standard shipping is charged at £9.95.
Rest of the World
Standard shipping is charged at £14.95.
Please note - local taxes, duties or customs clearance fees may apply dependent on your chosen shipping destination and are the responsibility of the customer.
Your local customs office should be able to help you with this. If you have further queries please email us
How long will delivery take?
Standard shipped orders will arrive within 5-7 working days (excluding weekends and national holidays).
Express shipped orders will arrive within 1-3 working days. Europe
Standard shipped orders will arrive within 7 working days (excluding weekends and national holidays).
Rest of the World
Delivery times will depend on the destination. Standard shipped orders will usually take between 5-15 working days, but we cannot guarantee exact shipping times.
We cannot be held accountable for shipping delays with circumstances beyond our reasonable control, such as carrier or customs delays. If we are unable to meet our original estimated delivery date because of these circumstances, we will contact you with an amended expected delivery date.
If you haven’t received your order or have any queries, please contact
Will I be able to track my delivery?
All orders will be shipped via Royal Mail and will be tracked and signed for.
Once your package has been shipped, your tracking number will be emailed to you.
Orders will arrive within 14 working days unless otherwise stated.
What happens with returned packages or failed deliveries?
All orders are shipped by a registered service that is able to be tracked and must be signed for. If you are not at home at the time of delivery, your parcel will be delivered to your local post office and you must collect your parcel within 7 days. If you do not collect you parcel and it is returned to us, you will be responsible for all further shipping costs. For more information, please contact firstname.lastname@example.org.
What is your policy for returns and exchanges?
For hygiene reasons we are unable to accept returns or exchanges on any of our earrings unless they are faulty. All earring purchases are final.
Returns and exchanges will be accepted on other items within 14 days of receipt of the order. Items must not have been worn, have any signs of wear and tear or have been altered in any way. Nor must they have been washed or show any signs of damage.
Items must be returned in their original packaging with the receipt of purchase. Your receipt can be printed from your original confirmation order email. Items must be returned at your own cost and must be sent in a traceable manner, as should the item go missing in the shipping process – we will not be held responsible should we not receive the returned item.
Shipping will not be refunded on returned orders and in the case of an exchange, shipping will be charged again to send it out.
Standard shipping will be charged at £4.95. Express shipping is also available for a flat rate of £9.95.
For more information, please contact email@example.com.
What if my product is faulty?
We will accept returns for faulty product within 28 days of receipt of the goods for either exchange or refund (UK and International).
For a refund or exchange on a faulty product we will refund the original shipping fee. For exchange of faulty goods we will send the new product out with no additional shipping charge.
Items must be returned in their original packaging with the receipt of purchase. Items must be returned at your own cost and must be sent in a traceable manner, as should the item go missing in the shipping process – we will not be held responsible should we not receive the returned item.
General wear and tear would not be covered by our returns policy.
How long does it take to get a refund?
As soon as we receive the returned package we will process the refund. Your refund will appear in your account within 5-7 working days.