FREQUENTLY ASKED QUESTIONS

How do I place an order for Memento For You jewellery?


When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘ADD TO BAG’ button. This will automatically put the item in your basket. You can see how many items are in your bag and edit them at any time by going to the bag icon in the top right hand corner. If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ button to complete your order. Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive this we advice to first, check your junk mail and if its not there then email us on info@mementoforyou.co.uk to request your confirmation to be confirmed and resent.




What do I do if there is a problem with my Memento For You order?


Our Customer service team is here to help out as quickly as possible if there is a problem with your order. Telephone calls and emails will be answered during our office hours Monday to Friday, 9am-5pm – our contact details 07956111835 or info@mementoforyou.co.uk




What if I need to make a change to my order?


We will always do our best to try to help you to make necessary changes to your order, but changes can only be made before it has been dispatched and therefore it may not always be possible. Before submitting your order please carefully review all order details. For further assistance, please contact info@mementoforyou.co.uk




Can I change my delivery address?


Yes, we can change your delivery address if you inform us within an hour of ordering.




What if my product is faulty?


We will accept returns for faulty product within 28 days of receipt of the goods for either exchange or refund (UK and International). For exchange of faulty goods, we will send the new product out with no additional shipping charge. For a refund on a faulty product we will refund the original shipping fee. General wear and tear is not be covered by our returns policy.




Which payment methods do you accept?


We accept all major credit cards except American Express.





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